Introduction

Our Commitment

FixtACourse attaches great importance to the protection of your personal data. This privacy policy explains how we collect, use, share and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

By using our services, you accept the practices described in this policy.

Controller

Data Controller

The controller of your personal data is:

FixtACourse
25 Avenue des Champs-Élysées
75008 Paris, France
Email : rgpd@fixtacourse.fr
Phone : +33 1 42 96 12 34

Collection

Personal Data Collected

We collect the following categories of personal data:

Identity data

First and last name
Email address
Phone number
Postal address

Booking data

Pick-up and destination addresses
Booking date and time
Vehicle preferences
Special requests

Payment data

Credit card information (encrypted)
Transaction history
Billing information

Technical data

IP address
Browser type and device
Geolocation data (with your consent)
Cookies and similar technologies

Use

Processing Purposes

Your personal data is collected and processed for the following purposes:

Management of your bookings and VTC services
Payment processing and billing
Communication with you regarding your bookings
Improvement of our services and personalization of your experience
Sending commercial information (with your consent)
Compliance with our legal and regulatory obligations
Fraud prevention and security
Statistical analysis and improvement of our website

Legal Basis

Legal Basis for Processing

The processing of your personal data is based on:

Performance of the service contract
Your explicit consent (marketing, non-essential cookies)
Compliance with legal obligations (billing, accounting)
Our legitimate interest (service improvement, security)

Sharing

Data Recipients

Your personal data may be shared with:

Our partner drivers (only information necessary for the service)
Payment service providers
Technical service providers (hosting, maintenance)
Legal and regulatory authorities (upon legal request)
Marketing partners (with your consent)

All our service providers are subject to strict contractual confidentiality and security obligations.

Your Rights

Your Rights Over Your Data

In accordance with GDPR, you have the following rights:

Right of access

You can obtain a copy of your personal data.

Right of rectification

You can request the correction of inaccurate data.

Right to erasure

You can request the deletion of your data under certain conditions.

Right to restriction

You can request the restriction of processing of your data.

Right to portability

You can receive your data in a structured format.

Right to object

You can object to the processing of your data for legitimate reasons.

To exercise your rights :

Contact us at : rgpd@fixtacourse.fr

We commit to responding to your request within one month.

You also have the right to lodge a complaint with the CNIL : www.cnil.fr

Retention

Retention Period

Your personal data is retained for the following periods:

Booking data: 3 years after the last service
Billing data: 10 years (legal obligation)
Marketing data: until withdrawal of consent or 3 years of inactivity
Browsing data: 13 months (cookies)

At the end of these periods, your data is securely deleted or anonymized.

Security

Data Security

We implement appropriate technical and organizational measures to protect your data against:

Unauthorized access
Disclosure
Modification
Destruction

Our measures include: SSL/TLS encryption, secure authentication, strict access controls, regular backups and security audits.

Cookies

Cookies and Similar Technologies

Our site uses cookies to improve your experience. To learn more about our use of cookies, consult our Cookie Policy.

Updates

Policy Modifications

We reserve the right to modify this privacy policy at any time. Any modification will be published on this page with an update date. We encourage you to consult this page regularly.

Privacy Policy