Frequently Asked Questions

You can book in several ways:

• By phone at +33 1 42 96 12 34 (available 24/7)
• Via our online contact form
• By email at booking@fixtacourse.fr
• Via WhatsApp for a quick response

We recommend booking at least 2 hours in advance for standard trips and 24 hours for special requests or events.

We accept bookings:

• Immediate: subject to availability (contact us)
• Standard: minimum 2 hours in advance
• Preferential: 24 hours in advance to guarantee the desired vehicle
• Events: several days/weeks in advance

Yes, you can book a trip for a third party. When booking, simply specify the passenger's details (name, phone) so our driver can contact them if necessary.

To modify your booking, contact us as soon as possible:

• By phone: +33 1 42 96 12 34
• By email: booking@fixtacourse.fr indicating your booking number
• Via WhatsApp for an immediate response

Modifications are free up to 2 hours before departure.

We accept all the following payment methods:

• Credit card (Visa, Mastercard, American Express)
• Cash
• Bank transfer
• Corporate payment with monthly billing
• Apple Pay and Google Pay

Payment can be made:

• At the end of the ride directly with the driver
• By prepayment when booking (recommended for companies)
• By monthly billing for corporate accounts

Yes, absolutely! A detailed invoice is automatically sent to you by email after each ride. For corporate accounts, we also offer consolidated monthly billing with a detailed summary of all rides made.

No, we practice 100% transparent pricing. The price announced when you book is the final price. It includes:

• Transportation service
• Highway tolls
• Parking fees
• Luggage assistance
• All premium options (water, Wi-Fi, etc.)

Only last-minute changes or exceptional requests may result in a price adjustment, always communicated in advance.

Yes, you can cancel your booking under the following conditions:

• More than 4 hours before: Free cancellation, full refund
• Between 2 and 4 hours before: 30% fee of total amount
• Less than 2 hours before: 50% fee of total amount
• No-show: Full billing

To cancel, contact us immediately by:

• Phone: +33 1 42 96 12 34
• Email: booking@fixtacourse.fr (indicate your booking number)
• WhatsApp for immediate confirmation

We understand that unforeseen circumstances can occur. In case of exceptional situations (medical emergency, serious problem), contact us directly. We study each case individually and show flexibility to find an appropriate solution (postponement, credit, complimentary cancellation).

Our premium fleet includes:

• Business Sedans: Mercedes E-Class, BMW 5 Series (1-3 passengers)
• Premium Sedans: Mercedes S-Class, BMW 7 Series (1-3 passengers)
• Luxury SUVs: Mercedes GLE, BMW X5 (1-4 passengers)
• Premium Vans: Mercedes V-Class, Volkswagen Caravelle (5-7 passengers)
• Minibuses: Mercedes Sprinter (8-15 passengers)

All our vehicles are less than 3 years old and are serviced daily.

Yes, all our vehicles are equipped with:

• Automatic air conditioning
• Free high-speed Wi-Fi
• Phone chargers (USB-C, Lightning, USB-A)
• Fresh water and candies
• Daily newspapers
• Premium audio system
• Comfortable leather seats

Yes! When booking, you can:

• Choose the vehicle category (Business, Premium, SUV, Van)
• Request a specific brand (subject to availability)
• Specify your luggage space needs
• Request specific equipment (baby seat, etc.)

Yes, we provide free car seats adapted to the age of your children (baby seat, booster). Just specify this when booking with the child's age and weight. All our seats comply with European safety standards.

Yes, all our drivers are fluent in English. Many also speak other languages (Spanish, Italian, German, Arabic, Chinese). If you have a language preference, mention it when booking and we will assign the appropriate driver.

Your driver will be waiting for you:

• With a sign bearing your name (airports, train stations)
• In professional attire (suit, tie)
• You will receive their contact details (phone, photo) before pick-up
• An SMS confirmation with the license plate

No worries! We track your flight in real time. Your driver will automatically adjust the pick-up time based on the actual landing time. This monitoring service is included free for all airport transfers. No extra charge in case of flight delay.

Yes, we offer complete corporate solutions:

• Dedicated corporate account with manager
• Consolidated monthly billing
• Online booking platform
• Detailed reporting (cost tracking, history)
• Preferential rates based on volume
• 24/7 priority service

Contact our B2B team for a personalized quote: corporate@fixtacourse.fr

We cover the entire Île-de-France region and beyond:

• Paris and inner suburbs (75, 92, 93, 94)
• Outer suburbs (77, 78, 91, 95)
• All airports: CDG, Orly, Le Bourget, Beauvais
• Train stations: Gare du Nord, Gare de Lyon, etc.
• Long distance: provinces and neighboring countries

Yes, we perform long-distance trips throughout France and neighboring countries (Belgium, Switzerland, Luxembourg, Germany). These trips require booking at least 48 hours in advance. Contact us for a personalized quote.

Absolutely! We offer customized tourist tours:

• Paris and monuments tour
• Loire Valley castles
• Champagne and vineyards
• Versailles and surroundings
• Customized tours according to your wishes

Our drivers can act as guides and share their local knowledge.